Refund Policy

Last updated: June 2026

At K-Beauty Shelf, we want you to be completely satisfied with your purchase. If something is not right, we are here to help.

Your Right to Cancel (UK & EU Customers)

If you are based in the United Kingdom or European Union, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason, in accordance with the Consumer Contracts Regulations 2013 (UK) and the EU Consumer Rights Directive.

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g. by email) within 14 days of the day on which you receive your goods. Please contact us at hello@kbeautyshelf.com.

You must return the goods to us without undue delay, and no later than 14 days after you notify us of your cancellation. The cost of returning the goods is your responsibility unless the goods are faulty or incorrectly sent.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

Returned within 30 days of the delivery date
Unused, unopened, and in its original packaging
In the same condition as when you received it
Accompanied by proof of purchase (order confirmation email)

The following items are not eligible for return:

Opened or used skincare and beauty products (for hygiene reasons)
Items marked as final sale or non-returnable at the time of purchase
Gift cards

How to Initiate a Return

Email us at hello@kbeautyshelf.com with your order number and reason for return.
We will respond within 2 business days with return instructions.
Pack your item securely and send it to the address provided in our return instructions.
We recommend using a tracked shipping service. K-Beauty Shelf is not responsible for items lost in transit on return.

Refunds

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 14 days of our receiving the returned goods. Please note that your bank or card issuer may require additional time to process the refund.

Original shipping costs are non-refundable unless the item was faulty or incorrectly sent.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery at hello@kbeautyshelf.com with your order number and a photo of the issue. We will arrange a replacement or full refund at no cost to you, including return shipping.

Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please return your eligible item for a refund and place a new order.

Late or Missing Refunds

If you have not received your refund after 14 days of our confirmation, please first check with your bank or card provider. If the issue persists, contact us at hello@kbeautyshelf.com.